Return & Refund Policy
Return & Refund Policy
Last updated: October 4, 2026
We want you to be happy with your order. If something isn't right, here is exactly how returns and refunds work.
30-Day Returns
You may return any item within 30 days of delivery for a full refund of the product price. To be eligible, items must be unworn, unwashed, and in their original packaging. For hygiene reasons, socks and other garments worn directly on the skin can only be returned if the hygiene seal or original packaging is unopened, unless the item is faulty.
How to Start a Return
- Email within 30 days of delivery with your order number and the reason for your return.
- We will reply within 1 business day with the return address and instructions. Please do not send items back without contacting us first.
- Ship the item back within 14 days of receiving our return instructions. We recommend using a tracked shipping service.
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty, or incorrect — in that case we cover the return shipping or refund you without requiring a return.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery with a photo. We will send a free replacement or issue a full refund, including any shipping costs — no need to return the item unless we ask.
Refunds
Once we receive and inspect your return, we will notify you and process your refund within 5 business days to your original payment method. Depending on your bank, it may take an additional 3–10 business days for the amount to appear on your statement. The refund covers the full product price; original shipping costs (if any were charged) are refunded when the return is due to our error.
Order Cancellation
You can cancel your order free of charge at any time before it has shipped by emailing . Once shipped, the 30-day return policy applies.
Exchanges
The fastest way to exchange is to return your item for a refund and place a new order.
Contact
GM Atlas Limited Email: We respond within 24 hours on business days (Monday–Friday).